Shipping
Our products ship by parcel or freight, so timing, delivery location and setup services vary by item. If the details on your product page, checkout or order confirmation differ from this policy, those details apply to your order.
Where We Ship
Eligible mainland U.S. orders receive free standard shipping unless a product page or checkout states otherwise. Availability, charges, and timing for Alaska, Hawaii, and international destinations are shown at checkout where available. International customers are responsible for any duties, taxes, customs charges, and import fees not collected at checkout.
We may use parcel carriers, freight carriers, or delivery-service providers depending on the product, destination, and service selected.
Processing and Delivery Timing
Processing. Allow up to 5 business days for freight orders and up to 4 business days for parcel orders to ship from our warehouse. Processing may take longer during peak periods, inventory transitions, or where we need more information to complete delivery.
Pre-orders. The ship window shown on the product page and in your order confirmation applies. Pre-order timing is an estimate, not a guaranteed delivery date. We will contact you if the window changes materially.
Delivery. Delivery dates are estimates only. Once your order is handed to a carrier, SaunaBox does not control the delivery schedule and is not responsible for delays caused by carrier capacity, weather, appointment availability, address access, or other circumstances outside our control. We will help you track and follow up on a delayed shipment. Contact us at support@saunabox.com.
Tracking. We send tracking once a shipment is dispatched. For freight, the carrier will contact the phone number on your order to schedule delivery. Please provide an accurate address, email, and mobile number at checkout and monitor them after purchase.
Parcel Products
SmartSteam Pro, Pulse Pro, cold plunges, red light devices, and accessories.
In-stock units ship in approximately 4 business days, with up to 5 business days in transit. Pre-order items follow the product-page and order-confirmation window instead. Free standard parcel shipping to the eligible mainland U.S. address shown at checkout. Expedited options, where available, appear at checkout.
Freight Products
Solara 1-Person, Solara 2-Person, and Forge 1-Person.
Free curbside freight shipping. Allow up to 5 business days for processing, with up to 9 business days in transit. The carrier will contact you after shipment to schedule delivery. Standard delivery does not include indoor transport, room placement, uncrating, or assembly. The Forge crate has a gross shipping weight of approximately 571 lb.
Preparing for freight delivery. Confirm that your address, driveway, gate, hallways, doorways, turns, and final installation area can accommodate the shipment. You are responsible for the people and equipment needed to move a freight shipment from the delivery point to its final location unless you purchase a delivery upgrade. The Forge arrives in a single palletized crate and needs a forklift or a two-person team with a pallet jack for on-site handling. Clear the access path and ready the installation site before delivery.
Delivery Upgrades
Availability and price are product- and destination-specific and shown at checkout.
| Service | Available for | Includes | Does not include |
|---|---|---|---|
| Room of Choice | Solara 1-Person, Solara 2-Person | Scheduled four-hour window, signature at delivery, two-person team, delivery to the room you choose, unpacking, placement, packaging removal, up to 30 minutes of service | Assembly |
| White Glove | Solara 1-Person, Solara 2-Person | Everything in Room of Choice plus full assembly and packaging removal, up to 30 minutes of delivery and assembly time. Ready to use on completion | Any work or site preparation beyond what is described at checkout |
| In-Home Installation | Solara 2-Person, Forge | Scheduled appointment within 5 business days of delivery, moving the sauna to its final location, full assembly, and removal of all packaging, trash and pallet materials | Electrical work for the Forge. The Forge is hardwired to a dedicated 240V circuit and needs a licensed electrician before it can be powered on. |
Standard freight delivery is curbside only. If your sauna must be carried beyond a ground-level entry, including to an apartment, condominium, or a home with stairs, select a delivery upgrade where offered.
Delivery Access
For all freight orders, you are responsible for ensuring the delivery location is safely accessible and that someone authorized to receive the shipment is available as required by the carrier.
Contact support@saunabox.com as soon as possible if your address, access conditions, or availability change. Changes requested after shipment may not be possible and may result in carrier charges or rescheduling delays.
Shipping Protection, Damage, Loss, and Theft
Shipping Protection by Route is offered on SaunaBox orders and helps protect against eligible transit damage, loss in transit, and theft after a shipment is marked delivered.
If you purchased Shipping Protection, file your claim through Route at https://claims.route.com/.
If you did not, shipping damage is not covered and replacement parts and their shipping may be your responsibility. Email support@saunabox.com with photos within 5 days of receiving your order. We will review the damage and respond with the options available for your order. Where a replacement part is approved, a shipping and handling fee may apply and will be quoted before anything ships. If shipping damage stops the product from working, you can return it with no return fee instead. See our Refund Policy.
Shipping protection does not cover an incorrect address entered at checkout. Approved replacements ship to the original delivery address unless we agree otherwise in writing.
Inspect your shipment promptly on delivery and keep all packaging, photographs, and carrier documentation if you see visible damage, missing items, or an apparent transit issue.
Cancellations and Returns
See our Refund Policy for cancellation and return eligibility. Send cancellation requests to support@saunabox.com within 1 hour of placing your order, and address changes as soon as possible. Once an order has shipped, the return fee in our Refund Policy applies.
For international orders, all shipping, duties, taxes, processing, and handling charges on an undeliverable or refused shipment are the customer's responsibility and are non-refundable, subject to applicable law.
Questions
Contact support@saunabox.com with your order number and the email address used at checkout.
This policy applies to orders placed on saunabox.com. SaunaBox may update it from time to time. The version posted at the time of your order applies, subject to applicable law.
International Shipping Policies
Orders from SAUNABOX to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international SAUNABOX orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.
The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your SAUNABOX order is shipping to.
However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand SAUNABOX does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with SAUNABOX. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.
It is SAUNABOX policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.
We are in the process of expanding into Europe to allow Europe. Sign up to our email list to be notified.
