Refund Policy
Returns
You can return your order within 30 days of delivery. To be eligible, the item must be unused, in the condition you received it, and in its original packaging. To start a return, visit https://returns.saunabox.com/.
You can choose a refund to your original payment method or store credit.
A return fee is deducted from your refund or store credit. The fee covers restocking and return shipping.
| Item | Return fee |
|---|---|
| Parcel items | $30 |
| Accessories | $10 |
| Freight items | $500 |
Cancellations
You can cancel your order within 1 hour of placing it for a full refund. If your order has already shipped, the return fee above applies.
Items That Arrive Damaged, Defective, or Incorrect
Email support@saunabox.com within 5 days of receiving your order. Include your order number and photos or a video of the issue.
- Wrong item, or the product doesn't work when it arrives: we'll offer a replacement or repair, or you can return it with no return fee.
- Cosmetic damage that doesn't affect how the product works: you may be eligible for partial compensation, as a refund or store credit. Cosmetic damage doesn't qualify for a full refund. If you'd still like to return the item, the return fee applies.
- If you purchased shipping protection: file your claim at https://claims.route.com/.
Issues reported after 5 days are handled under our warranty. Warranty length depends on the product. See our Warranty Policy.
Refunds
Once we receive and inspect your return, we'll email you the status of your refund. Approved refunds go to your original payment method. Timing depends on your card issuer.
Return Address
SAUNABOX
6860 Sycamore Canyon Blvd.
Riverside, CA 92508
